The Counter

Support Center.

Answers, troubleshooting, and a way to find us.

Welcome to the Rosemary & Thyme support center. Here you’ll find answers to common questions, troubleshooting guides, and ways to get help with your private kitchen assistant.

Quick Help

Get support.

Email Support: [email protected]

We typically respond within 24–48 hours.

Frequently Asked Questions

How do I search for a recipe?

Use the search bar at the top of the Recipes tab. You can search by recipe name, ingredients, or even concepts like “quick dinner for two” or “spicy vegetarian lunch.” The semantic search understands natural language, so don’t be afraid to search casually.

How does the AI assistant help me cook?

The AI assistant acts as your sous-chef. Ask it things like “What can I make with chicken and lemon?” or “How do I substitute buttermilk?” or “What’s a good side dish for fish?” The assistant can search your saved recipes, provide cooking tips, and answer culinary questions in real-time.

Can I use the app offline?

Yes. All core features work offline. The AI assistant, semantic search, and your saved recipes are all stored and processed on your device. You only need internet to import recipes from the web or update the app.

How do I import a recipe from a website?

In Safari or any browser, find the recipe you want, tap the Share button, then select “Rosemary & Thyme.” The app will extract the recipe’s ingredients and instructions, strip out ads and clutter, and save it beautifully to your collection.

Is my data private?

Completely. All AI inference and semantic search run locally on your device via Apple Intelligence. Your saved recipes, meal plans, and cooking queries never leave your phone. There’s no cloud backend, no user accounts, and no tracking. See our Privacy Policy for details.

What languages does the app support?

Rosemary & Thyme is fully localized in English and Spanish, including recipe content and conversational AI capabilities. The app will use whichever language your device is set to, or you can switch languages in Settings.

How accurate is the semantic search?

The semantic search uses on-device machine learning to understand your intent. It can find recipes even when you don’t have the exact name or ingredients. For example, searching “something warm and comforting for a cold day” will return soups and stews, while “light summer lunch” might return salads and cold dishes.

Can I organize recipes into collections?

Yes. You can create collections to organize your recipes however you like — by meal type, dietary restriction, cuisine, or any system that works for you. Collections are stored locally on your device.

How do I adjust serving sizes?

When viewing a recipe, tap the serving size indicator to adjust it. The app will automatically scale all ingredient quantities for you.

Does the app work on iPad and Mac?

Yes. Rosemary & Thyme is a universal app that works on iPhone, iPad, and Mac. Your recipes and settings sync across devices using iCloud (if enabled), and the app adapts beautifully to larger screens.

Troubleshooting Guide

Common issues and solutions.

Recipe Import Not Working

Make sure you have internet connectivity
Some websites block automated access — try a different source
The recipe might be behind a paywall or in an unsupported format
Try copying the text manually and creating a recipe

AI Assistant Not Responding

Check that you have internet for the first response
Try rephrasing your question
Restart the app if the issue persists
Ensure your device has sufficient memory

Search Results Not Relevant

Try different keywords or phrasing
Use more specific terms like “chicken pasta” instead of “dinner”
Check that search indexing is complete (wait a moment after adding new recipes)

App Running Slowly

Close other apps to free up memory
Restart your device
Ensure you have the latest version of Rosemary & Thyme
Delete unused recipes if storage is full

iCloud Sync Not Working

Verify you’re signed into the same Apple ID on all devices
Check that iCloud sync is enabled in Settings
Ensure sufficient iCloud storage
Check that “Rosemary & Thyme” is enabled in iCloud settings

Accessibility

VoiceOver and assistive technologies.

Rosemary & Thyme is built to be usable by everyone. Every button, toggle, and interactive element has clear VoiceOver labels and hints. Recipe cards, search results, and the AI chat interface all support full accessibility navigation.

The app respects the Reduce Motion setting, using instant transitions instead of animations when enabled.

System Requirements

iOS: 17.0 or later
iPadOS: 17.0 or later
macOS: 14.0 or later (Apple Silicon)
Storage: at least 100 MB free space
Internet: required for web recipe import and app updates

Getting Additional Help

Still need help?

If you can’t find the answer to your question in our FAQ or troubleshooting guide, please contact our support team:

Email: [email protected]

When contacting support

To help us assist you more effectively, please include:

Your device model (iPhone/iPad/Mac model and OS version)
Rosemary & Thyme app version (found in Settings)
Detailed description of the issue
Steps you’ve already tried to resolve the issue
Screenshots or screen recordings (if applicable)

Feature Requests and Feedback

We value your feedback. If you have suggestions for new features or improvements, please email us at [email protected] with “Feature Request” in the subject line. We review all feedback and consider it for future updates.

Educational Resources

Want to learn more about using Rosemary & Thyme effectively?

User Documentation — comprehensive guide to app features
Privacy Policy — details about data handling and privacy

Thank you for using Rosemary & Thyme. We’re committed to providing the best possible kitchen assistant experience while maintaining your complete privacy.